Privacy Policy

Privacy Policy for Althea Infusion

Effective Date: June 1st, 2025

This Privacy Policy describes how Althea Infusion collects, uses, and protects your personal information. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information such as your name, contact information, medical history, and appointment details. We also collect information about your use of our website, such as browsing history and interactions with our services.

2. How We Use Your Information

We use your information to provide you with our services, communicate with you about your appointments, and improve our website and services. We may also use your information for marketing purposes, with your explicit consent.

3. Information Sharing

We do not share your personal information with third parties, except as required by law or with your consent.

4. Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

5. Your Rights

You have the right to access, correct, and delete your personal information. Please contact us to exercise these rights.

6. HIPAA Compliance

Althea Infusion is committed to HIPAA compliance in all aspects of patient care and data handling.

7. SMS/Text Messaging Privacy

If you provide your mobile phone number and consent to receive text messages from Althea Infusion, we may collect and store your mobile number, your opt-in/consent records, and the content and metadata of messages exchanged with you for purposes such as care coordination, scheduling, refill coordination, shipping/delivery notifications (pharmacy), customer service, and service-related updates.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information with service providers that help us deliver our communications and services (e.g., communications platforms and IT providers) only as needed to provide the service, and subject to contractual confidentiality and security obligations.

8. SMS Terms and Conditions

By providing your mobile phone number and opting in to receive SMS communications from Althea Infusion, you agree to receive text messages related to your care and services. These messages may include appointment scheduling and reminders, care coordination, prescription or refill coordination, pharmacy related shipping or delivery updates, customer service communications, and other service related notifications.

Message frequency may vary. Message and data rates may apply based on your mobile carrier plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For help or additional information, reply HELP or contact us at info@altheainfusion.com.

Consent to receive SMS messages is not a condition of receiving care or services.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@altheainfusion.com.